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Zendesk integration
Zendesk integration

Learn how to connect LiveSession with Zendesk

Patryk avatar
Written by Patryk
Updated over a week ago

What is Zendesk?

Zendesk is a comprehensive customer service solution. It offers a wide range of features, including a customer support suite, a knowledge base tool, and a live chat module.

How does this integration work?

LiveSession Zendesk integration lets you see the most recent session replays of a user who submitted a ticket.

Before you begin, you’ll need a LiveSession Personal Access Token . Copy the token to your clipboard and then paste it into Zendesk. You will also have to set up user identification.

How can I install this integration?

  1. Find the LiveSession app in the Zendesk marketplace.

  2. Click the “Install” button to add our app to your Zendesk account.

  3. Update LiveSession’s “Personal Access Token” in the manage settings tab.

  4. Click “Update” to apply changes.

  5. Be sure that you use the identify API along with the email property.

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