Skip to main content
Crisp integration
Simon avatar
Written by Simon
Updated over a week ago

What is Crisp?

Crisp is a live chat web application with advanced analytics capabilities, help desk and multi-channel communication features. You can use it to chat with your users, monitor their actions, and enrich their profilies with additional data (like LiveSession session replay links). Companies use Crisp to provide their customers with support, sell via chat and communicate with people across different channels (live chat, e-mail, Facebook and SMS).

How does this integration work?

This integration lets you add links to session replays from LiveSession to your Crisp account. Thanks to this solution, you can open recordings of a specific user directly from Crisp contact profile.

Every time a new session will start, our code will send an event to Crisp with a link to session replay.

How can I install this integration?

To install integration, add the code below before your </body> closing tag:

<script> if($crisp && __ls){ __ls("getSessionURL", function(url, isNew){ if(isNew){ $crisp.push(["set", "session:data", [[["LiveSession", url]]]]); } }) } </script>

To make this integration works you need to have Crisp and LiveSession installed on your website. If you haven’t installed our tracking code yet check this article.

To send LiveSession session replay link as event add code below before </body> closing tag:

<script> if($crisp && __ls){ __ls("getSessionURL", function(url, isNew){ if(isNew){ $crisp.push(["set", "session:event", [[["LiveSession", url, "blue"]]]]) } }) } </script>
Did this answer your question?