What is Olark?
Olark is a live chat web application for support and sales specialists. You can use it to increase your sales, provide support to your users, and acquire new leads. To achieve these goals Olark provide you features like: automated messaging, custom pre-chat surveys, detailed visitor insights, and in-depth reporting. To make your support team even more productive with Olark, you can set up LiveSession integration. Then when users will have technical issues with your website, you’ll be able to check what exactly happen - session replay link will be visible from Olark. This will make your support actions faster, because there will be no need to ask additional questions about specific issue.
How does this integration work?
This integration lets you add links to session replays from LiveSession to your Olark account. Thanks to this solution, you can open recordings of a specific user directly from Olark contact profile.
Every time a new session will start, our code will send an event to Olark with a link to session replay.
How can I install this integration?
To install integration, add the code below before your </body> closing tag:
<script> if(olark && __ls){ __ls("getSessionURL", function(url, isNew){ if(isNew){ olark('api.chat.updateVisitorStatus', { snippet: "LiveSession: " + url }); } }) } </script>To make this integration works you need to have Olark and LiveSession installed on your website. If you haven’t installed our tracking code yet check this article.