What is Survicate?
Survicate is a tool that helps you get more feedback from your customers. Connecting it with LiveSession and:
Access the session recordings from the respondent profile
Filter session recordings via custom properties, e.g. survey name, ID, title, description, or answer
Help your customers more easily and efficiently
How does it work?
Survicate
Every respondent profile in Survicate gets a new property called sessionURL. It contains a URL with the session recording. This way, you can see how the surveyed user has interacted with the website:
LiveSession
After every completed survey, integration sends data to LiveSession.
In the LiveSession app, you can use Survicate data as custom properties for filtering. If you’d like to preview the properties, hover your mouse over the properties of the selected session:
How can I install this integration?
To install integration, add the code below before your </body> closing tag:
<script type="text/javascript"> __ls("getSessionURL",function(s,t){!function(t){function i(){t._sva.setVisitorTraits({sessionURL:s})} t._sva?(i(),t._sva.addEventListener("survey_completed",function(s){!function(){const{surveyState:s,backendData:t,visit:i}=_sva.getState(),e=1===s.pointsDisplayed.length&&s.pointsDisplayed[0].point.id,n=i.answers[e]&&{"survicate.last_answer":i.answers[e]} ,a=s.pointsDisplayed[0].point.description&&{"survicate.last_description":s.pointsDisplayed[0] .point.description},o=s.pointsDisplayed[0].point.content&&{"survicate.last_title":s.pointsDisplayed[0].point.content};__ls("setCustomParams",{params:{"survicate.last_survey_name":t.surveys[0].name,"survicate.survey_id":t.surveys[0].id,...o,...a,...n}})}()})):t.addEventListener("SurvicateReady",function(){i()})}(window)}); </script>
How to filter sessions with custom properties from Survicate?
To make this integration work, you need to have both Survicate and LiveSession installed on your website. If you haven’t installed our tracking code yet, see this article. To install Survicate, follow this guide
Click Add filter > Custom param
Select the first text field and choose your filter. We filter Survicate surveys by their ID:
Search for the property you need
Click the Apply filters button. And that’s all, you’ve got filtered sessions!
We highly recommend saving these filters as a segment. This way, you can easily come back and find the right sessions even faster! Take a look at this short guide
Click Save as
Define the Segment name and click Create segment. Your segments will be visible on the left side under My segments.